Please check these FAQs before calling with any questions because you may find the answer to your questions here. Thank you!
What makes these arrows so special?
Each arrow goes through a stringent four-step quality control process to ensure you are getting the best custom arrows possible. Special combinations of materials used in our process will provide a longer longevity of the shaft and straightness, resulting in a long lasting, accurate arrow.
Why shoot with cedar?
Cedar is the most durable for wooden shafts, which results in a higher quality arrow.
Will my arrows look exactly like the pictures?
Since we make custom hand-made arrows, no two arrows will be exactly alike! Although your custom arrows will look very similar to the pictures shown, please allow for slight variances in color and for our ability to obtain the necessary materials needed. Since some suppliers occasionally discontinue items, we reserve the right to replace any item with an alternative that is equal in quality and similar in color.
How long does it take to get my order?
Custom arrows can take up to four weeks for delivery. Some special orders may take a little longer, up to six weeks. Other non-arrow products will be shipped within three to five business days. We will contact you by phone or email if your order will take longer.
What if I don’t want to order online?
Our online payment option is a very safe, secure and effective way of ordering. If you prefer, you may send us a completed order form including a check or money order made payable to Hunting Innovations, LLC. Please be sure to give us a complete name, address and phone number so we can contact you if we have any questions. Your check must clear first before we can send out your order. You may also call us to give your ordering information.
What is your return policy?
Returns of new goods are subject to a 20% restocking fee. We do not take any returns on items that have been altered in any way or damaged by the purchaser, and we do not take returns on any special order arrows. We have a 30 day return policy from the date the item is shipped out from our facility. Please inform us first of any returns. Products must be returned in their original packaging. Return shipping is the responsibility of the purchaser. If an item is lost, or damaged during the return there will be no refund unless the parcel was insured. All shipping costs are non-refundable. We cannot be responsible for damage during shipping. If your product has been damaged in shipping, please contact us immediately so that a claim can be filed with the carrier.
Hunting Innovations, LLC shall not be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use the products. Before using, user shall determine the suitability of the product for its intended use, and user assumes all risk and liability in connection with use of products. Prices are subject to change without notice.
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